Knowledgebase and FAQs - VOIPo

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  1. PBX BETA Info Overview Each PBX has its own subdomain/hostname which is used for all connections to it such as logging in, accessing the control panel, SIP registrations, etc. Every function within the PBX is assigned an extension. Every extension within your PB... Read More
  2. VOIPo Voicemail Options  Below are the touch tone options for VOIPo Voicemail: Mailbox Options: Listen to Rec: 1 Save the Recording: 2 Delete the Recording: 7 Foward to Email: 4 ... Read More
  3. Shipping policies For normal residential/small business accounts, devices will be shipped within 7-10 days of the order. Our normal shipping time is 7-10 days. We ship using USPS (2-3 day). Once you receive the shipping e-mail with tracking number, that m... Read More
  4. What is the rollover line or 2nd line on the adapter? A 2nd line rollover is not another telephone number. The VOIPo phone adapter that you receive has two phone line ports for you to utilize. By default, the 2nd port is a rollover of the first line port configured with the same phone number but just co... Read More
  5. How do I order the Virtual Fax Service? VOIPo provides a virtual fax service for customers who wish to have a fax line. To order this service please do the following from your vPanel Account Management Tool (account.voipo.com):      1) Click on Feature... Read More
  6. How do I order a Virtual Number? To order a Virtual Number:        1) Log into your vPanel Account Management Tool account.voipo.com        2) Click the "Features" tab        3) Click "Virtual Num... Read More
  7. What is a Virtual Number? You're able to add additional phone numbers to your account from any cities/rate centers that VOIPo offers service in. These numbers simply point to your primary number established with VOIPo. This is especially useful if you want to have a pres... Read More
  8. Can I dial 900 area code numbers with my VOIPo service? No, VOIPo service does not support dialing 900 area code numbers.... Read More
  9. Can I port my toll-free number to VOIPo? Yes, VOIPo offers the option of porting in your toll-free number.  For a detailed guide on how to port your telephone number, please visit our Number Porting Article.... Read More
  10. How can I block private or restricted numbers from calling me? To block private or restricted calls:      1) Log in to your account at account.voipo.com      2) Select the tab labeled "Features"      3) On the left column select "Private Call Handling" &... Read More
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